Last updated: September 17, 2026
Who we are
ExtractToExcel is operated from Bandar Sri Permaisuri, Jalan Permaisuri 5, Cheras, 56000, Kuala Lumpur, Malaysia. You can reach us through the contact page or at hello@extracttoexcel.com.
Service description
ExtractToExcel extracts user-selected information from PDF documents and organizes it into an Excel workbook. It is a conversion tool. It is not a storage service, a backup service, or a document archive — see what we do not keep below.
Your responsibility for uploaded content
You must have the right and authority to upload and process each document. You remain responsible for the content you provide, the extraction fields you request, and your use of generated files.
AI output and verification
AI extraction can omit, misread, or incorrectly format information. ExtractToExcel does not guarantee that output is complete or accurate. You must review important financial, tax, legal, compliance, and business data against the original documents before relying on it or using it to make decisions.
This is not a disclaimer we expect you to skip. Treat every workbook as a draft that saves you typing, not as a checked result.
Free credits and allowances
We may give free credits, for example when you create an account or when someone you invited converts a PDF, in the amounts shown on the pricing page. Free credits are used the same way as purchased credits, are tied to your account, cannot be transferred, and have no cash value. Because nothing was paid for them, they are not refundable.
A limited number of dashboards each calendar month can be generated without using credits. This keeps applying while you hold credits and is used before any credits are.
Which free credits and allowances are offered, and their size, may change as the service develops.
Credits and pricing
Conversions are paid for with credits. One credit converts one PDF page, so a one-page invoice or receipt costs one credit however many columns you ask for. A longer document costs one credit per page: a two-page PDF costs two credits and a forty-five page PDF costs forty-five. Credits are bought in packs; current prices are shown on the pricing page.
You are always shown the exact cost before you are charged. We can only count the pages once your files have been uploaded, so the price appears after the upload and before the conversion runs, and nothing comes off your balance until you confirm it.
- prices are in US dollars, and VAT or sales tax is added at checkout where it applies and shown before you pay;
- a PDF longer than the published page limit is refused rather than charged for, so a very long document can never produce a surprise bill;
- a document the extractor is unable to process is refunded to your balance automatically;
- credits bought from the date these terms take effect expire 12 months after they are granted. We email you before any expire, the date is shown on your account, and a conversion always uses the credits closest to expiring first, so nothing lapses while you hold older credits behind it. There is no subscription, no monthly minimum, and no dormancy or inactivity deduction — credits are only ever removed on their own expiry date or by a refund you asked for;
- credits you already held are not affected and never expire. Our previous terms said credits do not expire, you bought under them, and expiry applies only to credits granted after this change. This is recorded in the credits themselves rather than in a policy: a credit granted before the change simply carries no expiry date, and nothing can give it one;
- credits are tied to your account and cannot be transferred, sold, merged with another account, or exchanged for cash except through the refund process below. Expiry does not change the refund window and the refund window does not extend expiry: the two run independently from the date of purchase;
- credits are not a stored-value or payment instrument and can be used only for conversions on this service.
Prices may change, and so may the number of pages a credit covers. A change never affects credits you have already bought: those remain valid, and we will tell account holders by email before any change that would make an already-purchased credit go less far.
Credits are a unit of work rather than a fixed number of documents. If we add features beyond PDF conversion, they may consume credits at their own published rate, and that rate will always be shown before you use them.
Payment processing
Card payments are processed by Paddle (paddle.com), acting as the Merchant of Record for the sale. Paddle handles the payment, issues the invoice, and is responsible for collecting and remitting any applicable VAT or sales tax. Your purchase is therefore also subject to Paddle’s own terms and privacy notice, shown to you at checkout.
We never receive or store your full card details. What we record against your account is the purchase reference, the amount, and the credits granted.
Refunds
These terms are restated on their own page at extracttoexcel.com/refunds, which is the easier place to link to. The two say the same thing; this one is the contract.
You may request a refund within 14 days of purchase, for the credits from that purchase that you have not yet used. Request one through the contact page, or by emailing hello@extracttoexcel.com from the address on the account, saying which purchase you mean.
How a partly used pack is refunded
Credits are consumable, so a pack you have started is refunded in proportion. We refund the same share of the money you paid as the share of credits you have not used, and remove exactly those unused credits from your balance. Credits you have already spent are not refundable.
The proportion is calculated on the total you actually paid, including any tax, so a proportional share of the tax is returned with it. If you have used 40 credits of a 100-credit pack, you are refunded 60 percent of the total charge and 60 credits leave your balance.
A refund of the whole purchase returns the entire amount you paid, tax included, and removes all of the credits from that pack. A refund of only the pre-tax price is a partial refund, not a full one, and leaves a small number of credits on your balance.
Where the proportion does not land on a whole credit, the number of credits removed is rounded up, so a partial refund never leaves you holding a credit you have been paid back for.
If the credits are already gone
Refunded credits are removed from your balance at the time the refund is issued. If a refund is issued after those credits have already been spent, your balance is set to zero rather than becoming negative, and you owe us nothing further.
Timing and statutory rights
Refunds are issued to the original payment method and normally reach you within five to ten working days, depending on your bank.
Nothing in this section limits any statutory right of withdrawal or refund you have under the consumer law of your own country. Where that law gives you more than these terms do, that law applies.
Chargebacks
If a payment is reversed through your bank or card issuer, the corresponding credits are removed from your account and access to paid conversions may be suspended until the matter is resolved. If you believe a charge is wrong, contacting us first is faster than a chargeback and usually resolves it the same working day.
What we do not keep
ExtractToExcel is not storage. Buying credits does not buy you a file archive. Everything you upload and everything we generate is deleted automatically on a short schedule:
- PDFs you upload are deleted about one hour after they have been processed;
- generated Excel workbooks and the extracted values behind them are deleted 7 days after the conversion finishes when you are signed in to an account, and 24 hours after it finishes when you are not. The period is set when you start the conversion, and downloading the workbook again does not extend it;
- uploads that are never converted are deleted after 24 hours.
Deletion runs on an hourly job, so an item is normally removed during the next scheduled run after it falls due. Once a workbook is deleted we cannot recover or regenerate it, and re-running the conversion costs a credit as any conversion does. Download anything you need to keep, before it expires.
These periods may change as the service develops, but the direction does not: this product deletes your documents rather than accumulating them. Records that are not document content — your account, your credit history, and your purchase record — are kept as described in the privacy policy.
Deleting your account
You can delete your account yourself at any time, from your account settings. It takes effect immediately and cannot be undone: your sign-in identity, display name and preferences, conversion history, uploaded documents and generated workbooks are all removed, and we email you to confirm.
If you would rather we did it, email legal@extracttoexcel.com from the address on the account or use the contact page, and we will action it by hand.
Unused credits are forfeited when an account is deleted. They are attached to the account and cannot survive it or be moved elsewhere. If you are within the 14-day refund window and want the money back rather than the account gone, ask for the refund first and then ask us to delete the account.
Deleting your account removes:
- your sign-in identity and email address;
- your display name and notification preferences;
- your conversion history; and
- any remaining credit balance, which is forfeited.
Two things are kept, and we would rather say so than surprise you. The record of what you paid is retained because tax and accounting rules require it, and because it is the evidence that answers a payment dispute later. The credit history behind it is retained for the same reason. Both are stripped of the link to you: they remain as transaction records and stop being records about an identifiable person. Nothing you uploaded is kept — those files are already gone on the schedule above.
Acceptable use
You may not use the service to:
- upload content you do not have permission to process;
- process unlawful, malicious, or exploitative material;
- probe, bypass, or interfere with security and usage controls;
- circumvent the limits on free credits or free allowances, for example by creating multiple accounts to obtain more of them;
- resell or rebrand the service without our written agreement;
- introduce malware or attempt unauthorized access;
- use automated traffic that harms availability for other users; or
- violate applicable law or another person's rights.
Service availability
We may change limits, pause processing, restrict access, or discontinue features for maintenance, security, cost control, legal compliance, or product development. The service may sometimes be unavailable or fail to complete a document. We do not offer a guaranteed uptime level.
A conversion that fails returns its credit automatically, and that is the remedy for an unavailable or unsuccessful conversion.
If we discontinue the service altogether, we will give at least 30 days’ notice by email to accounts holding credits, stop selling credits immediately, and refund unused credit balances. Where the original payment method can no longer be credited, we will agree another method with you.
Intellectual property
You retain your rights in content you upload. ExtractToExcel and its original software, design, branding, and site content remain owned by their respective rights holders. No ownership of your documents is transferred merely by using the service.
Suspension and termination
Access may be limited or terminated when use creates security, legal, operational, or abuse concerns, or when these terms are materially violated.
If we suspend or terminate an account for a reason other than a breach of these terms, we refund the unused credit balance. If we terminate an account for a breach of the acceptable use section, we may withhold that balance.
Disclaimers and limitation of liability
To the extent permitted by applicable law, the service is provided without guarantees of uninterrupted availability or error-free output. ExtractToExcel is not a substitute for professional accounting, legal, tax, or compliance review.
Extraction accuracy in particular. We do not warrant that extracted values are correct, complete, or fit for any particular purpose, and we are not liable for losses arising from reliance on output you have not checked against the source document. Where a conversion produces wrong or incomplete data, our responsibility is to return the credit for that document.
To the extent permitted by applicable law, our total liability to you for all claims arising in any twelve-month period is limited to the amount you paid us during that period. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data, including a workbook that expired before you downloaded it.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, for death or personal injury caused by negligence, or any liability under the consumer law of your own country that cannot be limited by agreement.
Changes and contact
We may update these terms as the service develops. Where a change materially affects credits you have already bought, we will tell account holders by email before it takes effect. The date at the top of this page shows when the current version was published. For questions, contact legal@extracttoexcel.com.